I need help. I’m really excited about the word cloud program. However, when I try to export an MP4 in 9:16, I get the error message: Not enough memory. Please try again and allocate more memory.
That’s a shame… I’ve already cleared Firefox’s cache, but unfortunately it still doesn’t work. Any advice on what I could do?
Try to allocate more memory. When you get the save as video dialog, you have a dropdown for Memory Allocation, Try to increase it.
Thanks for the feedback 
… I tried it in different browsers and got the same error message in all of them, even on another computer … maybe a stupid question, but where do I increase the memory in Firefox? I couldn’t find anything…
Greetings from Cologne
You can increase the memory allocation on our site just before you click save.
But… if your word cloud is very complex it just might not work.
Hallo die Wolke hat nur 72 Worte und die Einstellung 64 MB habe ich auch gewählt … aber es möchte einfach nicht funktionieren … der Balken beim Rendern bleibt im am Anfang hängen und dann kommt auch die Fehlermeldung!
…even the clouds that are available as a default can no longer be saved as MP4 files!
(upload://6eG2FgdbirseAGhetV69bmFezaP.jpeg)
You need to increase it. So 256 or 512! Mehr Speicher.
Ohhhh, how stupid of me!!! THANK YOU SO MUCH! 
Glad it worked
